Refund Policy

1. Overview

HeyVite is a digital product. Every feature (premium designs, the full Card Studio, the wedding website, a yourname.heyvite.com address and the RSVP tools) is included free on every plan. Each paid plan is a one-time payment, priced by guest-list size, that only raises the guest limit for a single event; there are no monthly or annual subscriptions. The higher limit applies immediately after checkout. Because each purchase is a single charge for a single event, there is nothing to cancel or renew.

2. Free Tier Evaluation

HeyVite offers a permanent Free Plan allowing you to create online invitations and evaluate the design tools without requiring a credit card. We encourage using the Free Plan to test the customizer and verify that the system fits your event needs before purchasing a paid upgrade for your event.

3. 14-Day Money-Back Guarantee

If you upgrade your event or purchase a paid plan and decide HeyVite isn't the right fit, you can request a full refund within 14 calendar days of the upgrade charge, as long as you haven’t sent any invitations for the event. Upon your request, we will authorize Paddle to credit the full amount charged back to your original payment method. Once the refund is processed, the event features and dashboard settings will downgrade to the standard free tier.

This guarantee applies once per customer account per paid tier. Statutorily, because digital services are activated immediately upon checkout, you waive any statutory right of withdrawal once provisioning begins, except as covered under this 14-day refund window.

4. One-Time Payment: No Subscriptions

Each paid plan is a single charge for a single event, not a recurring subscription. There is no billing cycle to prorate and nothing to cancel or renew. After the 14-day money-back window above, the purchase is final, except where a refund is required by applicable law. If your circumstances are exceptional, email [email protected] and we will do our best to help.

5. Event Postponement and Transferability

If your wedding, party, or milestone is postponed or moved, your paid upgrade travels with it. Email [email protected] and we will move your plan (and your yourname.heyvite.com address, if you have one) to the new date or a new event, free of charge.

6. How to Request a Refund

1. Send a refund request email to [email protected] from your registered account email address, referencing your event ID and Paddle invoice number. (Because each purchase is a one-time charge, there is no plan to cancel first.)
2. Our support desk will verify your details and approve the claim with Paddle within 2 business days. Paddle will process the credit to your card or account within 5 to 10 business days.

7. What is Not Refundable

• Invitation and reminder emails already sent to your guests;
• Accounts terminated permanently for violating our Terms of Service (e.g. spamming guests or phishing);
• Paddle currency-conversion spread or third-party bank transaction fees.

8. Contact Information

For all billing inquiries, refund requests, or transaction anomalies, please contact:
Email: [email protected]
Merchant of Record Portal: paddle.net (for direct invoice lookups)